Integrate Your CRM, PBX, ACD, WFO, Call Center and Contact Center Systems
Leverage existing customer service infrastructure and enterprise software investments. Unify communications and break down operational silos with a single customer experience platform that integrates with CRM, agent desktop applications, workforce optimization (WFO) and case management systems.
Choose Your Level of Integration
Design your omnichannel customer strategy to get more out of your existing infrastructure. Gain expertise and a full ecosystem with integration capabilities.
Reduce Integration Time and Effort
Reduce time to value with out-of-the-box integrations between Genesys and CRM, PBX, ACD, WFO, case management and other legacy systems.
Increase Agent Efficiency
Empower agents to handle every interaction from a unified omnichannel agent desktop. Tailor agent desktop applications to improve efficiency and employee satisfaction.
Extend customer service throughout the enterprise. Integrate your unified communications and call center solutions. The Genesys Customer Experience Platform integrates with variety of UC solutions including Microsoft Skype for Business.