Are You Ready?
In today’s service- and data-driven marketplace, customer experience skills are more sought-after than ever. Consumers are more mobile, expect ease of use and the ability to connect with companies when and how they want.
That’s why Genesys created free online courses to help you keep up with CX business trends and technology advancements. Explore the CX Masters Series, short, interactive sessions presenting real customers and their CX challenges as well as our experts guiding you through various scenarios. Also check out the CX Professional Accreditation Course to learn about journey mapping, persona development and what the voice of the customer really means to your CX strategy.
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CX Masters Series
Boost your CX knowledge with our FREE CX Masters Series short courses
CX Professional Accreditation
Become a CX Champion with our FREE CX Professional Accreditation Course