Increase Customer Satisfaction, Employee Engagement and Business Results 

The right software can do a lot for your company. A multichannel contact center will provide consistent, personalized engagement across digital and voice channels. Expertly design, launch and monitor even the most complex customer journeys using "direct-to-best" automated routing and business rules. Unify your inbound and outbound communication to deliver proactive, contextual interactions to your customers. Create an effortless customer experience while providing agents with a single omnichannel desktop to efficiently deliver exceptional service.

Break Down Siloed Channels

Outdated software leads to disjointed systems and siloed communications. Overcome fractured journeys with a single, scalable and integrated customer experience platform that works with existing systems and supports all channels. Manage end-to-end journeys across every channel to offer true omnichannel customer service.

Connect Customers to the Best Available Agent

Simplify operations and ensure your customers reach the right agent the first time. A multichannel contact center captures critical information to evaluate the customer's true intent and match the customer to the best available agent. Don’t make your customers ping pong from agent to agent; make communication seamless and simple.

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Jump-start Employee Productivity and Satisfaction

A multichannel customer service platform is good for employees too. Give your agents a 360-degree view of the customer over time and across all channels and touchpoints, including identifying their type of journey, such as purchasing, onboarding or problem resolution. With all the knowledge they need at their fingertips, agents are more engaged and empowered to solve customer issues.

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Drive Greater Cost Savings and Profitability

Use your software to optimize operations and processes while increasing agent efficiency. With the right tools and systems in place, you’ll be able to increase revenue generation and reduce infrastructure costs.

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Choose Your Deployment

Gain the advantage of a scalable solution that supports any type of deployment (on-premise software, cloud, or hybrid) Improve your total cost of ownership and deliver better virtualized results. Plus, with a scalable software you are always ready to meet the challenges and demands of tomorrow.

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Learn how leading companies have leveraged the power of connected interactions with an omnichannel contact center to grow their business and transform their customer experience.

See how Vodacom created omnichannel customer engagement with Genesys

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