7 MINUTE DEMO VIDEO
How Genesys Enables a Truly Omnichannel Agent Desktop
Customers interact with your company multiple times in multiple ways via phone call, chat, email, mobile app or social channels. If your agents do not have the context from past interactions or if they have to switch between multiple systems to get it — the customer’s journey turns into a series of disjointed experiences, leading to frustration.
This 7-minute video demonstrates how you can:
- Equip your agents to personalize every interaction
- Integrate CRM, Microsoft Skype for Business and other systems to deliver effortless omnichannel experiences
- Transform your agent experience and build lasting customer relationships