Digital White Paper: The best way forward for large Avaya contact centers


On behalf of the entire Genesys team, I’m pleased to welcome you to our digital technical white paper The Best Way Forward for Large Avaya Contact Centers. Our goal is to offer useful information and direction for IT leadership seeking to mitigate the risks associated with existing Avaya investments while transforming the customer experience.

​​​​​​​Many companies are adding the market-leading Genesys platform and solutions to their existing Avaya environment to find that right balance. If you’re considering the same but need more technical details to understand how to move forward, I invite you to explore this white paper.

We’ve included deployment options and migration strategies that have been successfully used by Genesys customers around the world to highlight just some of the possibilities. Each approach can be tailored to your specific needs, and you choose the pace of migration to minimize disruption and manage costs.

Dive right into the rest of this digital white paper to see which risk mitigation option best fits your organization’s needs and goals. Thank you for considering Genesys.

Paul Segre

CEO, Genesys

Navigating the voyage ahead

Keep calm and move to safer waters

Choose a chapter to get started

  • Fast-track the execution of your customer experience vision by replacing your Avaya contact center. Take a significant step forward to manage your Avaya risk through diversification.

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  • Deploy advanced digital and self-service capabilities that modernize your existing Avaya contact center. Familiarize yourself with a customer experience platform for the future without making immediate changes.

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  • Discover flexible options for deploying a next generation, cloud platform that offers scalable, omnichannel customer engagement.

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  • Explore the pros and cons of each deployment option as an important first step toward making a choice that fits your specific business needs and objectives.

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  • Assess other important risk mitigation considerations that span beyond which deployment option to choose, including future innovation, impact to staff, consumption models, time to value, cost and IT evolution.

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  • Ready to move forward? Learn how PureBridge can guide your migration journey from aging technologies to next-generation solutions that deliver exceptional experiences.

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Select a partner for the future

The only global leader in customer experience solutions

Both in the cloud & on premise

Genesys Named a Leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure

Gartner Names Genesys a Leader for the 9th Consecutive Year

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Genesys Named a Leader in TWO Forrester Waves™

Forrester Evaluates Large & Midsize Contact Center Interaction Management Vendors Across 40 Criteria

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Genesys Named a Leader in the 2017 Gartner Magic Quadrant for Contact Center as a Service

Gartner Names Genesys a Leader for the 3rd Consecutive Year

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Ready for your new way forward?

Take the first step

Get started by developing a plan that fits your particular business needs and priorities, now and in the future. PureBridge by Genesys is a unique program we’ve created that offers an array of migration strategies, hands-on support and team training to help modernize your contact center.

Request a FREE, no obligation, customized workshop to assess your current tools, identify gaps and develop a successful risk mitigation strategy to propel your success.

Learn more about PureBridge