Improving Workforce Efficiency Across Business Processes
When you can’t see the work outside the contact center that’s necessary to fulfill customer requests, it creates invisible inefficiencies in your business processes. Depending on the size of your business, these unseen inefficiencies could cost you as much as $750K annually.
If you can’t accurately forecast against varying offline work Item volumes, combine work items with traditional interactions into a single integrated schedule or easily detect and resolve differences in employee performance levels, you are:
- underutilizing your workforce,
- increasing operating costs,
- compromising customer experience,
- slowing response times and losing sales.
Download this tip sheet and see 5 things you can do now to improve efficiency, reduce response times and increase sales conversions.